Off The Record Counselling Service Willow Lane House 9, Willow Lane Norwich NR2 1EU
Off The RecordCounselling ServiceWillow Lane House9, Willow LaneNorwich NR2 1EU

Our opening times

Our Counselling Sessions are Monday to Friday 

  • Morning appointments are between 9:00pm and 1:00pm
  • Afternoon appointments are between 1:00pm and 6:00pm
  • Evening appointments are between 6:00pm and 9:00pm. 


Our Admin Office opening times are

  • Monday between 11am - 6pm
  • Tuesday between 11am - 6pm
  • Wednesday between 11am - 6pm
  • Thursday between 1pm - 6pm
  • Friday between 11am - 2.00pm


We are closed at weekends.


To contact us when Out of Office hours

  • Email us at
  • Phone 01603 626650 and leave a message on our answer phone along with your name, contact details, and the date/time message was left.

~ Waiting List ~


Unfortunately, all our spaces are now full so we have had to close our waiting list.


Please check this page regularly to see when it is open again.


Do not fill out the online application form when the list is closed as it will not be put on to our system.


Other low cost counselling providers you may like to try

Or The Counselling Directory website where you will find all other low cost & private counselling providers . 

Our Recent Donors:

Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.


Lucy Ashby

Paul Burnett

Molly Heron

Head of Service

India Kirby 

Head of Administration 

Lisa Burnett

Please contact via


Counsellors & Office Staff

Please contact via

The Counselling Directory  is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890