Off The Record Counselling Service Willow Lane House 9, Willow Lane Norwich NR2 1EU
Off The RecordCounselling ServiceWillow Lane House9, Willow LaneNorwich NR2 1EU

Keeping your appointments

Because of demand, we sometimes have to close our list to new clients, but when we are able to offer a counselling space, and your availability matches, we will contact you.


After an initial intake assessment appointment you are given a day and time when one of our counsellors will see you regularly.


Counselling for the client involves a high level of commitment and it is important for your own wellbeing to attend appointments as arranged with your counsellor.


Repeated cancellations make it difficult to reserve appointments. However, if you do need to cancel your appointment because of sudden illness or some other reason, we ask that you let Off The Record know as soon* as you possibly can. 


More information on appointments can be found here Making an Appointment


*We regret that if you do not contact us to cancel at least 24 hours before your appointment, we will ask you to make a donation for that session.

~ Waiting List ~


Unfortunately, all our spaces are now full so we have had to close our waiting list.


Please check this page regularly to see when it is open again.


Do not fill out the online application form when the list is closed as it will not be put on to our system.


Other low cost counselling providers you may like to try

Or The Counselling Directory website where you will find all other low cost & private counselling providers . 

Our Recent Donors:

Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.


Lucy Ashby

Paul Burnett

Molly Heron

Head of Service

India Kirby 

Head of Administration 

Lisa Burnett

Please contact via


Counsellors & Office Staff

Please contact via

The Counselling Directory  is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890