Off The Record Counselling Service
Off The RecordCounselling Service

Low Cost Counselling in Norwich

With regret we have had to close our list for new clients. We will look into reopening it again on Monday 5th September 2022. 

No applications will be accepted until this date so please do not complete the on line enquiry form or telephone/email enquiring about applications until this date as we will not be able to hold your details until the list is reopened.

Thank you for your patience.


We have vacancies for experienced counsellors available.

Please view the About Off The Record page.


Off The Record Counselling Service (Norfolk) offers affordable counselling and psychotherapy to anyone 18yrs* and over by a team of qualified counsellors and counsellors on placement in their final year of their Diploma course.


Counselling offers you an opportunity to explore issues in a safe and respectful environment that is confidential and non-judgemental. Counselling is about 'empowering' you and giving you a voice so that you can make choices and decisions and take responsibility for your own life.


Our counsellors are experienced at working with a wide range of issues, including:

  • relationships
  • low self-esteem and self-confidence
  • anxiety and panic attacks
  • bullying and self-harm
  • depression
  • bereavement and loss
  • work-related stress
  • trauma and abuse issues


Due to its complexities we do not deal with any adoption issues, if you need counselling in this area please contact Barnardos


*Anyone younger than 18yrs old can contact Mancroft Advice Project.

Our opening times

Our counselling sessions are Monday to Friday and we offer

  • Morning appointments between 9:00pm and 1:00pm
  • Afternoon appointments between 1:00pm and 6:00pm
  • Evening appointments between 6:00pm and 9:00pm. 


Our Office opening times are

  • Monday between 11am - 4pm
  • Tuesday between 11am - 4pm
  • Wednesday between 11am - 1pm
  • Thursday between 2pm- 4pm

Our office is closed at weekends.

What does counselling cost?

Off The Record is a charity and we rely on donations from our clients and others to cover our costs. We ask our clients to contribute as generously as possible for the service they receive.


Your donations allow us to maintain a professional counselling service and cover our costs, which include our premises, administration and counsellors' expenses. Off the Record aims to make counselling as affordable as possible while at the same time being able to maintain a financially viable service to the community.


Our fee donations per session are as follows:

Category When Donation Max no. of sessions
Individuals 9am-9pm £20 - £45 per session Unlimited sessions
Low cost for individuals* 9am-9pm


per session

12 sessions

*Low cost sessions are restricted to people with severely limited incomes 


Keeping your appointments

Because of demand, we have a waiting list, but when you are given an appointment, you are seen regularly. Counselling for the client involves a high level of commitment and it is usual for your counsellor to reserve a particular appointment slot for you. It is important for your own wellbeing to attend appointments as arranged with your counsellor.


Repeated cancellations makes it difficult to reserve appointments. However, if you do need to cancel the odd appointment because of sudden illness or some other unforeseen reason, we ask that you telephone Off The Record as early as possible and leave a message. 


We regret that if you do not phone to cancel at least 24 hours before your appointment, we will request a donation for that session.

Off The Record Counselling Service

Above Trinity Street Surgery
1 Trinity Street

Our waiting list is temporarily closed and we will look to reopen it from Monday 5th September 2022 


Once our list re-opens, if you wish to make an appointment, please contact us by using the following:

Our online contact form

Click Here for contact form




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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890