Welcome to Off The Record
Off The Record Counselling Opening Hours
Counselling Sessions are held
Monday to Friday
9am - 8pm
Office Hours are
Monday to Friday
12pm - 6pm
We are closed at weekends.
What Does Counselling Cost?
As a registered charity, we receive no Government or NHS funding.
We rely entirely on your contributions to keep running.
Our suggested donations per session are:
How to Pay
We accept digital card payments to make contributions straightforward and stress-free.
We also accept Cash and BACs payments.
Accepted Cards: Visa, Mastercard, and standard UK Debit Cards.
More detailed payment instructions will be provided during your intake appointment.
Professional, Confidential & Affordable Counselling
Off The Record Counselling Service is a registered charity and non-profit organisation offering adults aged 18 and over counselling delivered by a dedicated team of fully qualified counsellors and diploma placement student counsellors
Our mission is to give you a safe, respectful, and non-judgemental environment to explore life's challenges. to find your voice, navigate difficult transitions, and take charge of your personal wellbeing.
Our ethos has always been to make counselling accessible to all, regardless of financial circumstances.
In order to do that we rely entirely on generous donations from individuals and grants from charitable trusts to keep running, as it costs in the region of £30 per session to cover our overheads and provide counselling.
Need Urgent Emergency Mental Health Help?
If you are experiencing a mental health crisis, please seek immediate expert medical attention.
Off The Record is not a crisis management service. Please use these round-the-clock emergency contacts:
NHS Medical Services:
Call 111 to speak with a trained mental health professional over the phone immediately
The Samaritans:
Call 116 123 (Freephone) or email jo@samaritans.org for confidential support within 24 hours
Shout Crisis Line:
Text "SHOUT" to 85258 for 24/7 crisis text support
Under 19s Support:
Text "YM" to 85258 to reach the YoungMinds crisis line
Alternative Sources of Support
Because our waiting list is currently paused, we cannot accept or process online applications at this time. If you require immediate or low-cost care, we highly recommend reaching out to these trusted local and national services.
- St Barnabas Counselling — Local low-cost therapy provider in Norfolk.
- The Norwich Centre — Affordable community individual counselling.
- 4C’s Counselling — Low-cost community therapeutic support.
- The Counselling Directory — A nationwide database where you can filter private and low-cost therapists by location and specific needs.
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