Off The Record Counselling Service Willow Lane House 9, Willow Lane Norwich NR2 1EU
Off The RecordCounselling ServiceWillow Lane House9, Willow LaneNorwich NR2 1EU

Intake Appointment

When you apply for counselling at OTR, you will be invited to attend an intake assessment appointment.  This is not a general counselling session but a chance for you to ask questions and complete an assessment with one of our experienced counsellors.


Intake assessments last about 45-50mins can be face to face or remote appointments.  Generally, most appointments are held during the daytime, Monday to Friday between 10 am and 6 pm.


We will organise an evening face to face appointment after 6 pm if that is all you are able to do but it may take a bit longer to get you booked in.


Just state on the online form when you complete it what your availability is, whether Morning or Afternoon etc and which days.


The more availability and flexibility you have the quicker we can get you booked in. 


Our remote sessions can be a bit more flexible so if you do have limited availability this may be the best choice for you. Remote sessions are usually via a video format such as teams or zoom but you may be able to have a phone consultation if preferred. Again just state on the online form what you would prefer.


When considering whether counselling is for you, it can be helpful to understand some of the many different approaches to counselling that are available. A description of these are on our Counselling Approaches pages.


You may also have concerns about:

  • working with a male or female counsellor
  • having couples or individual counselling
  • finding a counsellor who has an understanding of your particular issues.


At Off the Record, we have male and female counsellors who are trained and experienced in a variety of approaches and we believe that you should be able to make an informed choice. We also have a number of counsellors who are in the latter stages of their counselling training and as part of our assessment process, we ensure that we indicate to our administrators the level of training we expect to be required for your particular issues.  


At your intake appointment, you will also be asked to indicate the best days and times when you will be available for regular appointments.


We will also discuss a contribution that you will be asked to pay at your intake appointment and each regular appointment


The counselling intake session is designed to help you find an approach that works for you.

~ Waiting List ~


Unfortunately, all our spaces are now full so we have had to close our waiting list.


Please check this page regularly to see when it is open again.


Do not fill out the online application form when the list is closed as it will not be put on to our system.


Other low cost counselling providers you may like to try

Or The Counselling Directory website where you will find all other low cost & private counselling providers . 

Our Recent Donors:

Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.


Lucy Ashby

Paul Burnett

Molly Heron

Head of Service

India Kirby 

Head of Administration 

Lisa Burnett

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Counsellors & Office Staff

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The Counselling Directory  is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890