Off The Record Counselling Service Willow Lane House 9, Willow Lane Norwich NR2 1EU
Off The RecordCounselling ServiceWillow Lane House9, Willow LaneNorwich NR2 1EU

Making an Appointment

Initially, you will be placed on our Intakes waiting list and we will contact you when an assessment appointment becomes available.


Please be aware that if we contact you by telephone, our number 01603 626650, for confidentiality reasons, will be displayed as unknown.


Our Intake appointments take place at various times during the week Monday to Friday, daytime and evening, and last approximately 40-50mins.


Following your assessment, you will then be placed on our waiting list for Regular Weekly appointments. We can not guarantee that we will be able to book you in straight away as it will depend on your availability and what counsellors we have available. But we will try to get you booked in as soon as we can and hopefully within 12 weeks.


To make an assessment appointment, please contact us using one of these methods:

  • Completing the Online Application Form (click on the link)
  • Email: ​
  • Telephone: 01603 626650 (if calling out of office hours, please leave your name, contact details, and the time/date you called on our answer phone and we will get back to you as soon as possible)

~ Waiting List ~



Unfortnately, due to high demand, we have had to close our waiting list. We will re open the list as and when we have spaces available so please keep checking here for news on when that may be.

Please DO NOT complete out on line enquiry form while the list is closed as it will not be processed.  


Other low cost counselling providers you may like to try

Or The Counselling Directory website where you will find all other low cost & private counselling providers . 

Our Recent Donors:

Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.


Lucy Ashby

Paul Burnett

Molly Heron

Head of Service

India Kirby 

Head of Administration 

Lisa Burnett

Please contact via


Counsellors & Office Staff

Please contact via

The Counselling Directory  is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890