Off The Record Counselling Service Willow Lane House 9, Willow Lane Norwich NR2 1EU
Off The RecordCounselling ServiceWillow Lane House9, Willow LaneNorwich NR2 1EU

Finding Off The Record

We are located at Willow Lane House on Willow Lane in Norwich.


  • The front door will be open so just go straight in. If you find the front door closed then OTR is not open.
  • Please ring the Off The Record buzzer, which you will find to the right inside the entrance lobby.
  • If it's your first appointment, your counsellor will come down and collect you at your appointment time.
  • Arrive at the time of your appointment to avoid waiting as your counsellor will not be able to let you in early
  • For your further sessions, you will be able to be buzzed in and your counsellor will meet you at the top of the stairs on the first floor.


Unfortunately, we do not have any parking available on site. We are however not far from St Giles, The Forum, Chapelfield & Vauxhall Street Car Parks or there are various parking places (chargeable) on and around St Giles.


If you have any concerns about where to park please do get in touch with us and we will answer any questions you may have.

Lobby, Buzzer on the right.
Plan of our rooms on the 1st floor.

~ Waiting List ~


Unfortunately, all our spaces are now full so we have had to close our waiting list.


Please check this page regularly to see when it is open again.


Do not fill out the online application form when the list is closed as it will not be put on to our system.


Other low cost counselling providers you may like to try

Or The Counselling Directory website where you will find all other low cost & private counselling providers . 

Our Recent Donors:

Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.


Lucy Ashby

Paul Burnett

Molly Heron

Head of Service

India Kirby 

Head of Administration 

Lisa Burnett

Please contact via


Counsellors & Office Staff

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The Counselling Directory  is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890