Off The Record Counselling Service Willow Lane House 9, Willow Lane Norwich NR2 1EU
Off The RecordCounselling ServiceWillow Lane House9, Willow LaneNorwich NR2 1EU

Off the Record, a Short History


Off The Record grew out of the Norwich Action Group on Drugs which was founded in 1967. A group of parents and teachers had become concerned about illegal drug use amongst school children in Norwich and, following a survey and report, a Drugs Liaison Committee was set up.


In 1975, Off The Record Advisory Service was established, with the area of work concentrating on supporting parents and teachers.

Doctors in central Norwich then identified a significant need for a more general form of counselling and so the organisation changed its focus to one of providing a range of different approaches to counselling for the people of Norwich and the surrounding area.


In 1981 the organisation was fortunate in being offered rooms above Trinity Street Surgery, Trinity Street, Norwich where it was based for 42 years. 


Off The Record Norfolk and Norwich Counselling Service became a registered charity in June 1993 and a limited company in 2000.


In March 2023 Off the Record made the move to Willow Lane House, 9 Willow Lane, Norwich, NR2 1EU where more space was available to allow the organisation to grow and take on further clients.


The ethos of Off The Record is that anybody can come and seek the help offered by a team of experienced and qualified counsellors. Because the agency is not governed by outside influences, the counselling team has the ability to work with their clients for as long as is required.


~ Waiting List ~


Unfortunately, all our spaces are now full so we have had to close our waiting list.


Please check this page regularly to see when it is open again.


Do not fill out the online application form when the list is closed as it will not be put on to our system.


Other low cost counselling providers you may like to try

Or The Counselling Directory website where you will find all other low cost & private counselling providers . 

Our Recent Donors:

Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.


Lucy Ashby

Paul Burnett

Molly Heron

Head of Service

India Kirby 

Head of Administration 

Lisa Burnett

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Counsellors & Office Staff

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The Counselling Directory  is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890