Our opening times
Christmas Closing Times
We will be closing from 3pm Friday 20th December for the Christmas Holidays and reopen 10am Monday 6th January 2025.
Please be aware that during this period only Appointment cancellation emails will be checked and replied to.
We will not be able to respond to text mesages or phone messages.
We would like to wish you a Merry Christmas and a Happy New Year!
If you need urgent help for a mental health crisis or emergency, you should seek immediate expert advice and
assessment:
- Call 111 to speak to a trained mental health professional over the phone
- Speak to your GP
- Call 116 123 to talk to Samaritans, or email jo@samaritans.org for a reply within 24 hours
- Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19
- The Staying Safe website provides information on how to make a safety plan
- The mental health charity Mind also provides information on planning for a mental health crisis
- See the NHS website for more information
Our Counselling Sessions are Monday to Friday
- Morning appointments are between 9:00pm and 1:00pm
- Afternoon appointments are between 1:00pm and 6:00pm
- Evening appointments are between 6:00pm and 9:00pm.
Our Admin Office opening times are
- Monday between 11am - 7pm
- Tuesday between 1pm - 7pm
- Wednesday between 1pm - 7pm
- Thursday between 1pm - 7pm
- Friday between 11am - 5pm
We are closed at weekends.
To contact us when Out of Office hours
- Email us at info@otr-norfolk.org.uk
- Phone 01603 626650 and leave a message on our answer phone along with your name, contact details, and the date/time message was left.
~ Waiting List ~
CLOSED
Unfortunately, due to high demand, we have had to now close our waiting list.
Please do not complete the online referral form at this time as any referrals received, whilst the list is closed, will not be processed.
We will re-open our list as soon as we have more spaces available.
Keep checking back on ur website for updates.
Other low cost counselling providers you may like to try
Or The Counselling Directory website where you will find all other low cost & private counselling providers .
Our Recent Donors:
Off The Record appreciate the support they have had over the last year from individual fundraising efforts as well as charitable grants through National Lottery Community Fund, Norfolk Community Foundation and the Geoffrey Watling Charity, which have helped the organisation continue its valuable work and ensure that counselling remains accessible to all.
Trustees
Paul Burnett
Molly Heron
Angela Perry
Head of Service
India Kirby
Head of Administration
Lisa Burnett
Please contact via
Counsellors & Office Staff
Please contact via
The Counselling Directory is a nationwide database of qualified counsellors and therapists which offers an advanced search tool that allows you to filter your search according to your needs and location. Or, if you’d rather receive support remotely, you can find a therapist offering online or telephone services.
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