Off The Record Counselling Service
Off The RecordCounselling Service

Low Cost Counselling in Norwich

Off The Record Norfolk, UK, offers affordable counselling and psychotherapy to teenagers and adult individuals and couples by a team of fully qualified counsellors.

Counselling offers you an opportunity to explore issues within a safe and respectful environment that is confidential and non-judgemental. Counselling is about 'empowering' you and giving you a voice so that you can make choices and decisions and take responsibility for your own life.


Our counsellors are experienced at working with a wide range of issues, including:

  • relationships
  • low self-esteem and self-confidence
  • anxiety and panic attacks
  • bullying and self harm
  • depression
  • bereavement and loss
  • work-related stress
  • trauma and abuse issues

Our opening times

We are open Monday to Friday and offer

  • Daytime appointments between 8:30am and 5:30pm
  • Evening appointments between 6pm and 8pm. 

What does counselling cost?

Off The Record is a charity and we rely on donations from our clients and others to cover our costs. We ask our clients to contribute as generously as possible for the service they receive.


Your donations allow us to maintain a professional counselling service and cover our costs, which include our premises, administration and counsellors' expenses. Off the Record aims to make counselling as affordable as possible while at the same time being able to maintain a financially viable service to the community.


Our fee donations per session are as follows:

Category When Donation Max no. of sessions
Low cost for individuals Daytime £15  12 sessions
Low cost for couples Daytime £25 12 sessions
Full fee for individual Daytime £20 - £40 unlimited
Full fee for individual Evenings £23 - £40 unlimited
Full Fee for couples Daytime or evenings £30 - £45 unlimited *

Low cost sessions are restricted to people with severely limited incomes and are available between 8:30am and 5:30pm Monday to Friday.


* With couples counselling it is normal to work for a limited number of sessions. Please discuss this with your counsellor.


Please phone or email for advice.

Keeping your appointments

Because of demand, we have a waiting list, but when you are given an appointment, you are seen regularly. Counselling for the client involves a high level of commitment and it is usual for your counsellor to reserve a particular appointment slot for you. It is important for your own wellbeing to attend appointments as arranged with your counsellor.


Repeated cancellations makes it difficult to reserve appointments. However, if you do need to cancel the odd appointment because of sudden illness or some other unforseen reason, we ask that you telephone Off The Record as early as possible and leave a message. 


We regret that if you do not phone to cancel at least 24 hours before your appointment, we will request a donation for that session.

Trinity Street Surgery
1 Trinity Street

If you have any questions or wish to make an appointment, please contact us by

Phone: 01603 626 650


Or use our contact form.

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© 2017, Off The Record Counselling Service (Norfolk) Ltd
Off the Record Counselling Service Ltd is a registered charity and a company limited by guarantee.
Registered Charity No. 1088504
Incorporated under the Companies Act 1985, No. 3974890